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Frequently asked questions

What is the age requirement to ride?

Riders need to be at least 18 years old to use Reseau Bewegen

Where can I ride my Reseau Bewegen bike?

You can ride anywhere in the city as long as you remain within the system area. You can check the designated area on the Reseau Bewegen map, website, mobile app or kiosk. If you leave the area you might be charged a fee.

How long can I rent a Reseau Bewegen bike?

You can ride your bike for up to 30 minutes. Don’t want to end your ride? You can keep the bike for an extended period with an overage fee of 0.15$ for each additional minute thereafter.

The Reseau Bewegen bike must be returned within 10 hours. If a bike is not returned after 10 consecutive hours of use, it will be considered stolen and a fee of 2,000$ will be charged to your credit card, unless reported to Reseau Bewegen differently. If you have a problem, please call customer service at 438-223-5456.

Why does Reseau Bewegen have Overage Charges?

Reseau Bewegen was designed as a system that is to available to all residents and visitors. Overage charges apply because it prompts users to return the bicycles after they have finished riding them, ensuring that the entire community can enjoy the system.

Can I lend my Reseau Bewegen Pass to someone?

No. Season Passes are only valid for their registered users. Because passes are connected to your identification and payment information, you will be held responsible for any incidents that occur under the account. Passes are non-transferrable and cannot be shared with another user.

How do I take a Reseau Bewegen bike out of a dock?

Go to any Reseau Bewegen Bikeshare station and find an available bike. Look at the dashboard located between the handlebars to verify that the bike is available for use.

Tap your pass on the indicated section of the bike dashboard. The bike will signal that your pass has been read and that you are ready to remove the bike from the dock. You have 10 seconds to take the bike out of the dock before it re-locks and you have to repeat the process.

If you are using the mobile app, login and choose the bicycle you want to ride by entering the bike number. Each bike number is located under the steering post, directly beneath the handlebar. The bike will unlock within a few seconds after entering the code.

You may receive an error code if the bike is not available to ride. There might be a problem with the bike or your subscription. Try again on another bike or review your passholder information at the kiosk. If you continue to have problems, please call customer service at 438-223-5456.

 

I only want to use the Reseau Bewegen Bikeshare occasionally. Can I ride without becoming a Season Passholder?

Yes, you can get a Pay Per Ride Pass and use the system per trip by paying via the mobile app. Pricing can be found on the pricing page.

I registered online. Can I use the service now?

Yes, after you register you can use the system right away by virtually unlocking a bike with the mobile app. Just download the Reseau Bewegen Bikeshare App and login. Next, choose the unlock option and input the bike number located under the steering post directly beneath the handlebar.

You can also use your pass to unlock a bike once it arrives in the mail and you activate it via the website.

I received my Pass through the mail. How do I activate it?

You have several options:

 

You can activate it online here. Use your email address and password to login, and then type the pass number on the activation menu.

 

You can also activate your pass by contacting customer service at 438-223-5456.

Can I take out more than one bike at a time?

You may only take out one bike at a time with a pass.

When does my Pass begin?

Your Pass begins on the date of your registration. After you register you can use the system right away by unlocking a bike using the app.

What if I need to return my bike and the station is full?

When docking stations are full, simply lock the bike with the secondary lock to a sturdy object in the virtual area surrounding the station and wait for the beep and onscreen notification to confirm a successful lock.

What if there are no bikes at the station?

Use our Reseau Bewegen Bikeshare App to find an available bike at a nearby station.

Our online map and app provide real-time information about the number of available bikes and docks at each station.

My bike or Pass has been lost or stolen. What happens now?

Contact one of our customer service agents as soon as possible at 438-223-5456 so we can deactivate your Pass and/or immediately locate the bike (all bikes have live GPS).

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